Purchase Support

Cabinet Return &
Replacement Policy

Clear guidance for damaged shipments, eligible unopened-merchandise returns, final-sale products, and refunds—so you know exactly what to expect before and after delivery.

Report Damage or Start a Return Read the Policy ↓
01
30 Business Days To report qualifying shipping damage
02
Free Replacement For qualifying transit-damaged items
03
7 Business Days Approved refund processing after inspection

The MDI Policy

Simple, Fair &
Easy to Follow.

We stand behind every cabinet order. Review the requirements below and contact us promptly if your shipment arrives damaged or you need to request an eligible unopened-merchandise return.

Damaged in Transit

Free Replacements

If your order arrives with shipping-related damage, MDI Luxury Cabinetry will replace the affected items at no cost when the following requirements are met.

  • The damaged product must remain uninstalled.
  • Clear photographs showing the damage must be provided.
  • Shipping damage must be reported within 30 business days of delivery.
  • Keep the damaged product and its packaging until replacement instructions are provided.
Report Shipping Damage →

Eligible Unopened Merchandise

Approved Returns

Eligible unopened merchandise in resale-ready condition may be returned only after receiving approval from MDI Luxury Cabinetry.

  • A 25% restocking fee applies.
  • Return shipping is the customer’s responsibility.
  • Original packaging must remain unopened and undamaged.
  • Returned products must be received and inspected before a refund is issued.
  • Approved refunds are processed within seven business days after inspection.
Request Return Approval →

Final-Sale Products

Products That Cannot
Be Returned.

Products manufactured, modified, configured, or ordered specifically for a customer are final sale. This includes:

  • Custom cabinetry
  • Semi-custom cabinetry
  • Special-order products
  • Special-order cabinetry
  • Custom closet systems
  • Semi-custom closet systems
These products are not eligible for return, exchange, or refund. This final-sale restriction does not eliminate an approved replacement for qualifying shipping damage reported according to this policy.

How It Works

From Request
to Resolution.

  1. 01

    Contact Our Team

    Tell us whether you are reporting shipping damage or requesting an eligible unopened-merchandise return.

  2. 02

    Send the Details

    Provide your order information and clear photographs when reporting a damaged product.

  3. 03

    Receive Instructions

    We will confirm eligibility and provide the applicable replacement or return instructions.

  4. 04

    Replacement or Refund

    Approved damaged items are replaced. Approved refunds are processed within seven business days after inspection.

Customer receiving and inspecting cabinetry products

Before Installation

Inspect Every Item
When It Arrives.

Do not install a damaged cabinet or component. Installation may affect replacement eligibility. Keep all products and packaging until you have inspected the shipment and confirmed that every item arrived in good condition.

We’re Here to Help

Need Help With
an Order?

Contact MDI Luxury Cabinetry with your order details. Our team will help determine whether your product qualifies for a replacement or return and explain the correct next step.

Contact Our Team Call 727-213-7309 →