Purchase Support

Cabinet Return &
Replacement Policy

Clear guidance for damaged shipments, eligible unopened-merchandise returns, final-sale products, and refunds—so you know exactly what to expect before and after delivery.

Report Damage or Start a Return Read the Policy ↓
01
3 Calendar Days To report qualifying shipping damage
02
30 Calendar Days Approved return must be received by MDI
03
25% Restocking Fee Applies to approved merchandise returns

The MDI Policy

Simple, Fair &
Easy to Follow.

We stand behind every cabinet order. Review the requirements below and contact us promptly if your shipment arrives damaged or you need to request an eligible unopened-merchandise return.

Damaged in Transit

Free Replacements

If your order arrives with shipping-related damage, MDI Luxury Cabinetry will replace the affected items at no cost when the following requirements are met.

  • The damaged product must remain unassembled and uninstalled.
  • Clear photographs showing the damage must be provided.
  • Shipping damage must be reported within 3 calendar days of delivery.
  • Keep the damaged product and its packaging until replacement instructions are provided.
Report Shipping Damage →

Eligible Unopened Merchandise

Approved Returns

Eligible merchandise may be returned only after receiving advance approval from MDI Luxury Cabinetry and must be received by MDI within 30 calendar days of the customer’s delivery date.

  • A 25% restocking fee applies.
  • Return shipping is the customer’s responsibility.
  • Products must remain unopened, unassembled, uninstalled, undamaged, in their original packaging, and suitable for resale.
  • Approved returns may be shipped according to the instructions provided by MDI or delivered to our Pinellas Park location by appointment.
  • Returned products must be received and inspected before a refund is issued.
  • Approved refunds are processed within seven business days after inspection.
Request Return Approval →

Final-Sale Products

Products That Cannot
Be Returned.

Products manufactured, modified, configured, or ordered specifically for a customer are final sale. This includes:

  • Custom cabinetry
  • Semi-custom cabinetry
  • Special-order products
  • Special-order cabinetry
  • Custom closet systems
  • Semi-custom closet systems
These products are not eligible for return, exchange, or refund. This final-sale restriction does not eliminate an approved replacement for qualifying shipping damage reported according to this policy.

How It Works

From Request
to Resolution.

  1. 01

    Contact Our Team

    Tell us whether you are reporting shipping damage or requesting an eligible unopened-merchandise return.

  2. 02

    Send the Details

    Provide your order information and clear photographs when reporting a damaged product.

  3. 03

    Receive Instructions

    We will confirm eligibility and provide the applicable replacement or return instructions.

  4. 04

    Replacement or Refund

    Approved damaged items are replaced. Approved refunds are processed within seven business days after inspection.

Customer inspecting an undamaged replacement cabinet door

Before Installation

Inspect Every Item
When It Arrives.

Inspect every cabinet and component immediately after delivery. Do not assemble or install a damaged item. Qualifying shipping damage must be reported within 3 calendar days, and all products and packaging must be retained until replacement instructions are provided.

We’re Here to Help

Need Help With
an Order?

Contact MDI Luxury Cabinetry with your order details. Our team will help determine whether your product qualifies for a replacement or return and explain the correct next step.

Contact Our Team Call 727-213-7309 →